active-listening adversarial agreement agreements alternative-dispute-resolution alternative-options alternative-solutions alternative-to-litigation alternatives analytical-thinking arbitration assertive assertive-communication assertiveness assertiveness-training balance bargaining bargaining-power batna best-alternative-to-a-negotiated-agreement book business collaboration collaborative collaborative-approach collaborative-negotiation collaborative-negotiations collaborative-problem-solving common-interests communication communication-skills compromise compromising confidence conflict-analysis conflict-management conflict-negotiation conflict-negotiation-tactics conflict-resolution conflict-resolution-books conflict-resolution-methods conflict-resolution-skills conflict-resolution-strategies conflict-resolution-techniques conflict-transformation consensus consensus-building constructive constructive-communication constructive-confrontation constructive-criticism constructive-dialogue constructive-negotiation cooperation cooperative cooperative-bargaining creative-problem-solving creative-solutions creativity deal-making decision-making decision-making-process diplomacy diplomatic-negotiation dispute-resolution dispute-settlement doctor effective effective-communication effective-negotiation effective-negotiation-strategies effective-negotiations emotional-intelligence emotions empathy empowerment ethics fairness harvard-negotiation-project healthcare healthcare-delivery healthcare-system high-stakes-negotiation honesty hospital huri impartiality improvement influence influencing influential influential-negotiation innovation integrative-bargaining interest-based interest-based-negotiation interests international-relations interpersonal-relations interpersonal-relationships interpersonal-skills leadership leverage listening listening-skills management mediate mediation mediation-techniques mediator medical medical-errors medicine mutual-benefit mutual-gain mutual-gains mutual-satisfaction mutual-understanding negotiating negotiating-skills negotiating-tactics negotiation negotiation-psychology negotiation-skills negotiation-strategies negotiation-strategy negotiation-tactics negotiation-techniques negotiation-theory negotiation-tips negotiations negotiations-skills non-adversarial nonviolent-communication nurse options overcoming-resistance patient-care patient-safety perception performance persistence perspective-taking persuasion persuasive persuasive-communication persuasive-techniques positions positive power power-dynamics power-dynamics. preparation principals principled principled-negotiation principles problem-solving problem-solving-skills. problem-solving-strategies psychology quality-improvement relationship relationship-building relationship-management relationships resolution resolving-conflicts resolving-disputes self-advocacy self-awareness self-help settlement soft-skills strategic strategic-negotiation strategic-planning strategic-thinking strategies strategizing strategy success successful-negotiations successful-outcomes surgeon surgery tactics team-building teamwork techniques technology trade-offs transformative trust trust-building understanding win-win win-win-negotiation zopa