1970s acceptance active-listening affordances agreement agreements alternative-dispute-resolution alternatives ambition american-dream americas-pastime arbitration assertiveness autobiography bargaining baseball batna bereavement betrayal calico-joe career career-ending-injury childhood childhood-dreams childhood-hero childhood-heroes cognitive cognitive-psychology cognitive-science collaboration collaborative collaborative-negotiation coming-of-age communication communication-skills competition compromise conflict-management conflict-resolution conflict-resolution-skills conflict-resolution-strategies conflict-resolution-techniques constraints cooperation coping creative-solutions death decision-making design determination diplomacy disappointment dispute-resolution donald dreams effective-communication effective-negotiation emotional-journey emotions empathy engineering ergonomics error-prevention everyday everyday-things failure fairness fame family family-drama family-dynamics family-secrets father-son-relationship father-son-relationships fatherhood feedback fiction forgiveness friendship functionality grief grief-process healing hero hometown-hero hope human-centered-design human-computer-interaction human-factors illness industrial-design influence information-architecture injury innovation interaction interaction-design interest-based-negotiation interests interpersonal-skills introspection intuitive-design justice leadership legacy life listening literature loss love love-for-the-game loyalty major-league major-league-baseball marriage mediation memoir memoir-writing memoirist memoirs memory mental-models mentorship mourning mutual-benefit mutual-gain mutual-gains negotiation negotiation-skills negotiation-strategies negotiation-tactics negotiation-techniques nonfiction norman nostalgia passion perception perseverance personal-growth personal-narrative persuasion pitcher principled-negotiation problem-solving product-design professional-athlete professional-athletes professional-baseball professional-sports psychology reconciliation record-breaking redemption reflection regret relationship-building relationships resilience revenge rivalry rookie sacrifice scandal second-chances secrets self-discovery self-reflection signifiers small-town sports sports-fiction sportsmanship storytelling strategic-thinking strategies strategy success suspense tactics talent teamwork technology things tragedy triumph trust trust-building underdog usability usability-testing user-centered user-centered-design user-experience user-friendly user-interface user-research widowhood win-win youth zopa