Competing Against Luck: The Story of Innovation and Customer Choice

by Clayton M Christensen, Taddy Hall, Karen Dillon, David S. Duncan

Audio CD Hardcover Kindle Edition Paperback

Competing Against Luck is a business book by Clayton M. Christensen that explains how companies can effectively innovate to meet the needs of their customers. Based on the Jobs-to-be-Done theory, which suggests that people buy products and services to accomplish a specific task, rather than just to own a specific product, the book argues that companies should focus on understanding the real job that their customers are trying to accomplish and then innovate to meet those needs. The book provides examples of companies that have successfully implemented the Jobs-to-be-Done theory in their innovation process, and provides practical guidance for businesses looking to innovate in a customer-centric way.

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