access administration administrativeagencies andevaluation anthropology arbetsgrupper attitudetohealth biography biologicalsciences casestudies cityplanning clinicalcompetence comprehensivehealthcare consumerbehavior contrôle costcontrol costeffectiveness costof coût-efficacité customerrelations customerservices decentralizationinmanagement deliveryofhealthcare disciplinesandoccupations drugindustry drugs economics education educationalmeasurement efficiency generaler generals health healthcarecosts healthcareevaluationmechanisms healthcarequality healthcarequalityassurance healthoccupations healthservicesadministration hospitaladministration hospitalcare hospitals hôpitaux just-in-timesystems juste-à-temps(système) leadership localtransit medical medicalcare medicalprofessionalpractice medicine mesures methods militaryadministration militärväsen newyorktimesbestseller nyt:advice-how-to-and-miscellaneous=2015-05-31 organisationspsykologi organisatoriskeffektivitet organization organizational organizationalbehavior organizationalchange organizationaleffectiveness organizationandadministration patientacceptanceofhealthcare patientcaremanagement patients patientsafety patientsatisfaction pharmaceuticalindustry pharmaceuticaltechnology politicalscience practicemanagement primaryhealthcare professionalcompetence publicpolicy publicrelations qualitycontrol qualityimprovement qualityofhealthcare qualité qualitétotale reimbursement reorganization safetymeasures sixsigma(qualitycontrolstandard) socialsecurity socialservices sociologyandsocialphenomena soinshospitaliers statisticalmethods sécurité teamsintheworkplace totalqualitymanagement unitedstates urbantransportation welfare