1996h-617 2015f-589 administration alternativemedicine alternativetreatment clinicalcompetence complementarytherapies crisisintervention(mentalhealthservices) evidence-basedpractice hotlines(counseling) italy medicallyunderservedarea mentaldisorders mentalillness mentallyill methods nervoussystemdiseases organization patientadvocacy patientcompliance patientparticipation person-centeredpsychotherapy personalautonomy psychologicalaspects psychology qualityimprovement qualityofhealthcare rehabilitation self-helpgroups socioenvironmentaltherapy standards substance-relateddisorders therapy treatment