1996m-492 658 activity-basedcosting administration administrativeagencies administrativereform audio-visualaids bankmanagement banksandbanking business businessenterprises businessinformationsystems businessplanning cambioorganizacional casestudies civilservicereform clientservercomputing communicationinmanagement communicationsystems computergraphics computerintegratedmanufacturingsystems computerprograms computers computerscience congresses constraints(artificialintelligence) consumersatisfaction contractingout corporateculture corporatereorganizations corporateturnarounds creativeabilityinbusiness customerrelations dataprocessing deliveryofhealthcare design diseñoindustrial downsizingoforganizations economics efficiency electroniccommerce electronicdataprocessing electronicdataprocessingdepartments florida graphicmethods groupware(computersoftware) healthservicesadministration hospitaladministration hospitals humanresources industrial industrialdesign industrialmanagement industrialproductivity industriellformgivning industry informationresourcesmanagement informationservices informationsystems informationtechnology intranets(computernetworks) just-in-timesystems leadership leanmanufacturing management managementinformationsystems mathematicalmodels models nursingservices offshore-industrie offshoreassemblyindustry organisationsförändringar organization organizational organizationalbehavior organizationalchange organizationaleffectiveness organizationalinnovation organizationallearning organizationalpsychology organizationalresilience patient-centeredcare patientsatisfaction performancestandards personnelmanagement processcontrol productionengineering productionmanagement psychologicalaspects psychology qualitycontrol reorganizacióndecompañías smallbusiness softwareengineering strategicplanning structuredtechniques teamsintheworkplace technologicalinnovations technology telecommunication textbooks theoryofconstraints(management) totalqualitymanagement totalqualitymanagementingovernment uitbestedingvanwerk unitedstates visualcommunication workflow