2001h-538 adaptability(psychology) adaptation(psychologie) administration attitudeofhealthpersonnel attitudes changementorganisationnel emotions empathie empathy healthpersonnel healthservicesadministration leadership medicalpersonnel medicalpersonnelandpatient organization organizationalchange organizationalinnovation physician-patientrelations politicalscience psychologicaladaptation publicpolicy relationspersonnelmédical-patient servicesdesanté socialsecurity socialservices w62h195f2001 welfare