biography business cas casestudies chiefexecutiveofficers commandedeprocessus computerindustrie computerindustry contrôle corporateturnarounds customerservices dat060f entreprises gestion histoire history historyinternationalbusinessmachinescorporation ibm ibmcorporation industrie industrieetcommerce informatique internationalbusinessmachinescorporation itinfrastructurelibrary krisenmanagement machinesdebureau management managementinternationalbusinessmachinescorporation nonfiction qualité redressement serviceàlaclientèle sr770 strategischmanagement unitedstates unternehmenskrise étudesde